Refund policy

Last Updated: 3/1/2026

Thank you for shopping with Pawable by Aradox Marketing.
We truly appreciate your support toward our mission of helping stray and shelter animals. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility Criteria

Pawable currently does not offer returns for change of mind, size issues, color preference, or personal liking.

However, you are eligible for a replacement or refund if:

  • You received a damaged product

  • You received a defective product

  • You received an incorrect product

Requests must meet our verification requirements.

2. Return Timeframe

You must notify us within 7 DAYS of receiving your order if you believe the item is damaged, defective, or incorrect.

Requests raised after 7 DAYS will not be accepted.

3. Refund Process and Timing

Once your request is approved:

  • Refunds will be processed back to the original payment method.

  • Refund processing may take 10-15 business days after approval.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Options

We currently offer free replacements for:

  • Damaged products

  • Defective products

  • Wrong items delivered

Replacements will be done in 5-10 days after verfication.

Replacements are subject to stock availability.
If the product is unavailable, a refund will be issued.

5. Damaged / Defective Product Handling

To initiate a claim:

  • Email us at pawable.in@gmail.com

  • Attach clear photos or videos showing the issue

  • Mention your Order ID and registered contact details

Our team will review and respond within 3 business days.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or improper handling

  • Products without original packaging, tags, or proof of purchase

  • Clearance or sale items (unless damaged/defective)

7. Return Shipping Costs

  • If the return is due to our error (damaged/defective/wrong item), Pawable will bear the return shipping cost.

  • For all other cases, return shipping is not applicable as we do not accept preference-based returns.

8. Cancellation Policy

Orders can only be cancelled before they are shipped.
Once shipped, cancellation requests will not be accepted.

9. Contact Information

For all return, refund, or replacement queries, contact:

📧 pawable.in@gmail.com